Shipping and return policy

REFUND AND EXCHANGE POLICY

Thank you for choosing BAST as your preferred luxury fashion brand. We strive to provide exceptional products made with the finest materials and craftsmanship. In the event that you are not completely satisfied with your purchase,

we have implemented the following refund and exchange policy:

1. Eligibility for Refund or Exchange:
   - Only products purchased directly from BAST, either through our official website or authorized retail stores, are eligible for refund or exchange.
   - The product must be in its original condition, with all original tags, packaging, and accessories intact.
   - Proof of purchase, such as the original receipt or order confirmation, is required.

2. Timeframe:
   - Refunds and exchanges must be initiated within one week (seven days) from the date of purchase.
   - After the one-week period has elapsed, we are unable to offer a refund or exchange.

3. Refund Process:
   - To request a refund, please contact our customer service team within the specified timeframe.
   - Our team will guide you through the return process and provide you with a return authorization number.
   - Once the returned product is received and inspected, we will process the refund to your original payment method within a 3-4 working days. ​

4. Exchange Process:
   - To request an exchange, please contact our customer service team within the specified timeframe.
   - Our team will guide you through the exchange process and provide you with an exchange authorization number.
   - You can choose a different product of equal or lesser value as a replacement for the returned item. If the chosen product has a higher value, you will be required to pay the price difference.
   - Once the returned product is received and inspected, we will ship the exchanged item to you within a reasonable timeframe.

5. Exceptions:
   - Personalized or customized products cannot be refunded or exchanged unless they are defective or damaged upon arrival.
   - Sale items or products purchased during promotional periods may have different refund and exchange policies. Please refer to the specific terms and conditions associated with the sale or promotion.

6. Shipping and Handling:
   - The customer is responsible for the shipping and handling costs associated with returning the product for a refund or exchange, unless the item is defective or damaged.
   - Any additional taxes, customs duties, or import fees incurred during the return or exchange process are the responsibility of the customer.

Please note that this policy is subject to change at the discretion of BAST. We recommend reviewing the most up-to-date version of our refund and exchange policy on our official website or contacting our customer service team for any clarifications or updates.

Thank you for your understanding and continued support. We value your satisfaction and look forward to serving you again in the future.

Sincerely,
BAST Luxury Fashion House